Customer Information System (CIS) - Bid 2026-SWB-39 - New Orleans, LA RFP

Bid #2026-SWB-39. Contact: (232) 272-8719. Sewerage & Water Board of New Orleans, New Orleans, Louisiana. The Sewerage and Water Board of New Orleans (SWBNO) is seeking proposals for a cloud-based Customer Information System (CIS) software and services. Due Jul 14 (6 days left).

What this bid is about

The Sewerage and Water Board of New Orleans (SWBNO) is seeking proposals for a cloud-based Customer Information System (CIS) software and services to replace its current system. The new system must handle customer data, billing, integrations, and analytics. Proposals are due July 14, 2026. Attendance at a mandatory pre-bid conference on June 23, 2026, is required for disqualification.

About this solicitation

To obtain additional information regarding these bids, contact the Purchasing Department. Note: The Purchasing Department reserves the right to reject any or all bids and to waive any informalities in the bidding process. Pre-Bid Meeting: 6/23/2026 7:09 AMExecutive Boardroom - 625 St. Joseph St. New Orleans, LA 70130

Bid documents

The agency published these 12 documents with the solicitation:

  • Bid_Document_2026-SWB-39_2026-06-15.pdf
  • EDBP Summary Sheet_2026-SWB-39_20260615_073602.pdf
  • EDBP Acknowledgement Form_2026-SWB-39_20260615_073603.pdf
  • 2026-SWB-39 RFP-CIS Software and Services - Vendor Forms_2026-SWB-39_20260615_074601.pdf
  • 2026-SWB-39 RFP-CIS Software and Services - Reference Check Request Form_2026-SWB-39_20260615_074822.pdf
  • Affidavits_2026-SWB-39_20260615_074823.pdf
  • Advertisement_2026-SWB-39_20260615_080344.pdf
  • 2026-SWB-39 RFP-CIS Software and Services - Pricing Form_2026-SWB-39_20260615_080344.xlsx
  • 2026-SWB-39 RFP - CIS Software and Services - Specifications_2026-SWB-39_20260615_080345.xlsx
  • 2026-SWB-39 RFP-CIS Software and Services - Staffing Plan_2026-SWB-39_20260615_080345.xlsx
  • Addendum_2026-SWB-39_20260625_164644.pdf
  • Addendum_2026-SWB-39_20260702_164627.pdf

Bid summary

Sewerage & Water Board of New Orleans issued this it and technology opportunity in New Orleans, Louisiana, referenced as solicitation number 2026-SWB-39. It was published on June 15, 2026, and responses are due by July 14, 2026. Questions can be directed to (232) 272-8719.

Public procurement context

Sewerage & Water Board of New Orleans in New Orleans, Louisiana is using this solicitation to procure technology work. Public agencies typically advertise this kind of work as a Request for Proposals (RFP), evaluating bidders on a combination of qualifications, technical approach, and price. Bidders responding to a technology solicitation in Louisiana are generally expected to provide proof of liability insurance and workers' compensation coverage, hold any state license or trade certification required for the scope of work, and post performance and payment bonds for contracts above the agency's threshold.

Contracts of this type are usually awarded under the issuing agency's published procurement rules, with bid bond, performance bond, and reference requirements set in the solicitation documents. PublicBidSearch indexes this solicitation alongside other open bids in Louisiana so contractors and vendors can compare active opportunities by category, agency, or location without monitoring each procurement portal individually.

How to respond to this RFP

To submit a proposal for this RFP, review the full solicitation documents for Sewerage & Water Board of New Orleans's exact scope of work, submission format, and any mandatory pre-bid meeting or site visit. Responses must be received before the July 14, 2026 deadline — public agencies routinely reject late submissions regardless of cause. Confirm how the agency accepts responses — through an electronic procurement portal, as a sealed hard-copy bid, or by email — because the required method varies by agency and a non-conforming submission can be disqualified. Direct questions about scope or specifications to (232) 272-8719 before the agency's question cut-off date. Vendors that have not previously contracted with Sewerage & Water Board of New Orleans should confirm whether registration on the agency's vendor system is required to be eligible for award.

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