Maintenance Support for Priority Dispatch Software — Fiscal Year 2027

Overview

Due

Nov 10, 2026

Time stated in bid documents

Nov 10, 2026, 10:00 AM Eastern Time

Scope of work

• Regular software updates and patch management
• Secure VPN access for authorized personnel
• Comprehensive documentation and reporting of all maintenance activities
• Training and advanced user support for new features

• Go / no-go verdict on every requirement
• 4 watch-outs that disqualify bidders

Cancel anytime · no card to browse

Project details

Escambia County Public Safety is accepting quotes for maintenance support of the Priority Dispatch software for Fiscal Year 2027 (October 1, 2026 – September 30, 2027). Scope of services includes routine maintenance: performing regular updates, patches, and version upgrades as released by the vendor; conducting proactive system health checks and performance monitoring. Technical support: providing expert-level assistance and troubleshooting for users; ensuring rapid response and resolution of incidents and service requests, with support within 30 minutes for system outages. Bug fixing and software updates: investigating reported bugs or anomalies and applying fixes or workarounds; delivering software updates promptly upon availability, covering all associated acquisition and implementation costs. Enhancements, customization, and interfaces: modifying the original software source code to implement enhancements and fixes; providing canned and customizable reports that interface with the Priority Dispatch database. Security management: implementing and maintaining robust security measures to protect against vulnerabilities. VPN connection provisioning: providing and maintaining a secure, reliable Virtual Private Network connection for authorized personnel to access the software during support activities. Documentation and reporting: maintaining detailed records of all maintenance activities, including updates, fixes, enhancements, and source code modifications. User support and training: offering advanced user support and training sessions for new features, enhancements, or changes. Service Level Agreement (SLA): 24/7/365 support availability; rapid response times (within 30 minutes for outages); expedited resolution for critical incidents; clear escalation procedures. Access to source code: the respondent must have access to the original software source code to enable modifications for enhancements, fixes, and customization. Software updates: the respondent is responsible for timely delivery of updates from the vendor, including all related expenses. Deliverables: updated documentation reflecting configurations, fixes, enhancements, and software update details; records of user support interactions. Timeline: submission of a schedule for routine maintenance, including planned updates and maintenance windows; specification of anticipated downtime or service disruptions during maintenance, VPN upgrades, or software updates. Contact information: designation of a primary point of contact for service requests, escalations, and contract administration; provision of 24/7/365 support line details. Appendix: inclusion of any additional documents relevant to maintenance support, software update management, or contract administration.

Key dates

Bids due

Nov 10, 2026