ClosedRFP

Information Technology Managed Services for Metroparks Toledo

Metropolitan Park District of the Toledo Area (Metroparks Toledo) — Planning and ConstructionOhio#2026 - 12

Metroparks Toledo is seeking a fixed-price provider to manage its full IT infrastructure across 53 park locations. The contract includes 24/7 support, annual penetration testing, and a transition plan to go live April 1, 2027. Bidders must have Cisco, VMware, and Fortinet accreditations and provide certified staff. The scope covers 190 end-user devices, 35 printers, and extensive network equipment. The contract is three years with annual renewal based on performance.

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Overview

Due: Aug 12, 2026
Time stated in bid documents: Aug 12, 2026, 10:00 AM Eastern Time
Submission: electronic portal
Contract term: three-year contract + two additional one-year renewal terms, subject to annual performance evaluation
Documents analyzed: 1
Required submission items: 6 items · full checklist with Pro

Scope of work

24/7 break/fix repair for hardware and software
Annual penetration testing by third party
Preventative maintenance on 190 end-user devices
Support for 35 printers and 28 wireless access points
Management of 24/7 network and device monitoring
Development of a three-year technology plan

Steps to Bid

how to actually submit

1
Register on PlanetBids portal
Create an account and access the RFP at [link available with Pro]
2
Submit questions via PlanetBids
All questions must be submitted through the PlanetBids platform by 10:00 a.m. EST on July 12, 2026 (30 days before the due date)
3
Prepare and submit proposal
Complete all required sections: Section A (Pricing), Section C (Company Info), Section F (Transition Plan), Section G (Help Desk Model), Section H (References), and Section E (Exceptions). Submit via the PlanetBids e-bid portal before 10:00 a.m. EST on August 12, 2026.
4
Ensure compliance with technical requirements
Provide evidence of Cisco Premier Partner, VMware Enterprise Partner, and Fortinet certification. Include certified staff profiles and CJIS LEADS test completion.

What you'll need

Insurance

Required

Commercial General Liability ($2M aggregate), Comprehensive Data Breach and Cyber Liability ($1M per breach), Workers' Compensation, and Automobile Liability ($1M per occurrence).

Prequalification

Not required

Contract duration

Three years, with annual performance evaluations for renewal.

Award method

Best value proposal

Submission

Electronic portal

NAICS

423430

How to submit

Submit via the PlanetBids e-bid portal. All documents must be in PDF format. No hard copies accepted.

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Project details

Metroparks Toledo seeks a qualified provider to deliver comprehensive IT managed services under a three-year contract. Services include strategic IT planning, system design, and documentation; 24/7 help desk and break/fix support; preventative maintenance and performance tuning; continuous network and device monitoring; on-site and remote technical assistance; configuration updates and change management; hardware and software upgrades; cybersecurity assessments including annual penetration testing; inventory management; IT oversight and coordination; and development of a long-term technology plan. The selected bidder must submit a detailed transition plan with a go-live date of April 1, 2027, and provide annual SLAs, staffing certifications, and references. The bidder must hold specific manufacturer accreditations (e.g., Cisco Premier Partner, VMware Enterprise Partner) and maintain required insurance, including $2M general liability and $1M cyber liability coverage.