Bid #B27000013. Contact: utey.uch@doh.hawaii.gov. Statewide, Hawaii. The State of Hawaii is seeking an independent contractor to provide IT end-user help desk and support services for the Adult Mental Health Division and Hawaii State Hospital. Due Aug 3 (4 weeks left).
The State of Hawaii is seeking an independent contractor to provide IT end-user help desk and support services for the Adult Mental Health Division and Hawaii State Hospital. The contractor will offer technical assistance, troubleshoot various IT equipment, manage installations, and maintain records. Services are primarily for users on Oahu, with potential for on-site support on neighboring islands at additional cost.
Provide IT end-user help desk and support services to Adult Mental Health Division and Hawaii State Hospital Island: Statewide
The agency published these 7 documents with the solicitation:
Health issued this it and technology opportunity in Statewide, Hawaii, referenced as solicitation number B27000013. It was published on July 2, 2026, and responses are due by August 3, 2026. Questions can be directed to utey.uch@doh.hawaii.gov.
Health in Statewide, Hawaii is using this solicitation to procure technology work. Public buyers typically advertise this kind of work as an Invitation for Bids (IFB), Request for Proposals (RFP), or Request for Qualifications (RFQ), depending on whether the selection is price-driven, qualifications-driven, or both. Bidders responding to a technology solicitation in Hawaii are generally expected to provide proof of liability insurance and workers' compensation coverage, hold any state license or trade certification required for the scope of work, and post performance and payment bonds for contracts above the agency's threshold.
Contracts of this type are usually awarded under the issuing agency's published procurement rules, with bid bond, performance bond, and reference requirements set in the solicitation documents. PublicBidSearch indexes this solicitation alongside other open bids in Hawaii so contractors and vendors can compare active opportunities by category, agency, or location without monitoring each procurement portal individually.
To submit a bid for this IFB, review the full solicitation documents for Health's exact scope of work, submission format, and any mandatory pre-bid meeting or site visit. Responses must be received before the August 3, 2026 deadline — public agencies routinely reject late submissions regardless of cause. Confirm how the agency accepts responses — through an electronic procurement portal, as a sealed hard-copy bid, or by email — because the required method varies by agency and a non-conforming submission can be disqualified. Direct questions about scope or specifications to utey.uch@doh.hawaii.gov before the agency's question cut-off date. Vendors that have not previously contracted with Health should confirm whether registration on the agency's vendor system is required to be eligible for award.
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